Refund Policy

REFUND POLICY AT FUTAIIM HOMES:

If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

This does not affect cancellations or your statutory rights.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalised items can only be returned or exchanged if faulty. You cannot cancel an order or get a refund once the item has been shipped from its origin country.

Any special offer or ex-display items cannot be returned or refunded.

*Made to order items include furniture and lighting pieces where you select colour, size, fabric or material finish.

All of our handmade pieces of art will be made to order. 

We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us within forty-eight hours so that we can resolve the problem. We will not be held responsible for any damage after 48h that you have received your items. We'll need pictures of any damaged or faulty goods, this will need to be of the packaging on both the interior and exterior, damages of the items, and a written description of the damages to allow us to assist in resolving the issues for you.

For any self-assembly products it is important that you follow all instructions very carefully as We are not responsible for any self-assembly products that are damaged as a result of incorrect installation. Please ensure that you check all parts are provided before assembling.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. Please make sure you pack the item/s in their original packaging which is purposely made for it. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage.

 

We will not be able to offer a refund if the item arrives damaged due to poor packaging, so please use the original packaging provided with the item.

Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed the value of the damaged item (not the cost for the postage) after we have received and inspected the goods. 

In the case of damaged goods being received we will provide a replacement or repair as our first action, if we aren’t able to provide a replacement/repair we will begin the refund process. 

Order Cancellation

Once you've placed an order online, you have 48h to change your mind and ask for a refund. 

If the item has already been dispatched before the 48h, you will not be entitled to cancel the order.

Orders including made to order items cannot be cancelled nor returned unless faulty.

We aren’t able to retroactively add discounts to order / cancel orders for the sole reason of implementing discounts.